Existing hotel clients and new hotel clients can register to create an account and be part of our advocacy group!Hotel Owner?
Remember the popular adage that the “Customer is Always Right!“? Do you think it applies in all situations?
Customers Gone Bad is a website dedicated to telling the story of customers from the Hotel and/or Business Owners’ perspective.
We certainly believe customers deserve to be treated with the highest in customer service, but at the same time we believe that the people servicing customers and the small business owners should also be treated well. Customers Gone Bad is about allowing business owners to share their stories and also to protect themselves by having a 'list' to forewarn them about volatile customers.Read More
Check bad customer's database
If you are a Hotel Owner or Small Business, and want to check the list of Customers Gone Bad, click below:CHECK DETAILS
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If you feel your name has been put on a list at Customers Gone Bad, accidentally or otherwise, click below to remove your name from the list:Remove Name
Become Our Partner
If you are a small business owner, or a service provider to small businesses, we may have a program to feature you. Click here to find opportunities for your business:Become a Partner
The risk of selecting pasta from a room service menu is that it may arrive overheated, much like the frequently boiling blood of Amy Winehouse. In one of a seemingly endless series of mini meltdowns, the beehive-coiffed British pop singer, 24, hurled a plate of spaghetti Bolognese at the wall of her Munich, Germany, hotel room. Two months earlier, Winehouse tallied up nearly $18,000 worth of damage to her room at London's posh Sanderson hotel after a fight with her scrawny hubby. A hotel staffer told the British tab Sunday Mirror, which has gleefully chronicled Winehouse's year in celeb hell: "I've certainly never seen anything like it before. They had to get an outside firm to clean blood off the walls, and then there was a hefty paint job."Read More
On August 23, 1967, while touring with fellow British Invasion band Herman's Hermits, The Who's Keith Moon observed his 21st birthday by raising a celebratory toast—and a dozen more—to the spirit of uncontainable destruction that marked both his drumming and his lifestyle. He hurled a five-tier cake into the crowd partying in his hotel room, promptly ruining the carpet and setting off a food fight. Someone even emptied all the fire extinguishers on his floor (in a post-trashing interview, Moon claimed the damages totaled $24,000). When a police officer showed up, Moon, stripped down to his underwear, jumped into a nearby Lincoln Continental, drove it through a fence, and abandoned it at the bottom of the Flint Holiday Inn's pool. In a final flourish, he slipped on a piece of marzipan and knocked out his front teeth. The officer escorted Moon to the dentist before throwing him in jail for a few hours. Forty years on, this incident remains the granddaddy of all rock and roll lodging smashups. The Who were subsequently banned from all Holiday Inns for life. Sadly for Moon, that would amount to only about 11 years.Read More
Guests at Manhattan's posh Mark Hotel were awakened at 5:30 a.m. on September 13, 1994, by the sounds of shattering glass, snapping wood, and loud domestic squabbling. When police entered the $1,200-per-night Presidential Suite, they found actor Johnny Depp and his then-girlfriend, supermodel Kate Moss, sitting amidst a pile of debris—but they did not find the armadillo Depp reportedly blamed the vandalism on. Depp was taken to the city's 19th Precinct station house, booked on felony criminal mischief charges, and billed $9,767 for the damages. Coincidentally, one of the put-out guests at the hotel that evening was Roger Daltrey, singer for alpha hotel destroyers The Who. "On a scale of 1 to 10, I give him a 1," Daltrey told People magazine. "It took him so bloody long. The Who could've done the job in one minute flat." Years later, Depp, then split from Moss, claimed the hotel's owner thanked him for all the free publicity.Read More
I can use the Customers Gone Bad list to see if a customer has damaged someone else's business. Refusing to serve those Bad Customers has saved me hundreds of dollars of potential damages to my business